FAQ

General Process

If all classes schoolwide become virtual, will students be asked to leave school housing as happened in the Spring?

In the event that the College goes to online-only courses, we will provide you with updated information regarding residence halls operations at that time.

If I cancel my housing, can I still get a meal plan?

Should you wish to add a meal plan, you may do so by submitting a completed Upperclassmen/Commuter Meal Plan form at cougarcard.cofc.edu/meal-plans/upperclassmen-commuter to campusservices@cofc.edu or by visiting Campus Services HQ at 162 Calhoun St. Students may add a meal plan at any time, but the plan cannot be charged to the student eBill after Sept. 16; it must be paid for at the time of purchase with cash, check or any major credit card.

When/how will I get my Cougar Card? Is everyone getting a new card?

All students will be getting new Cougar Cards starting fall 2020. Your All students will be getting new Cougar Cards starting fall 2020. Your first new card is free!

The new card is required to access many campus services and facilities, including the library and Campus Recreation Services, as well as COVID-19 testing events. You’ll know you have the correct card if it is vertical and has the College’s brick pattern on it.

Students should pick up their Cougar Card at Campus Services HQ at 162 Calhoun Street. Customer occupancy is limited to three at a time, and face coverings must be worn for entry. Please have a government-issued ID or existing Cougar Card (for returning students) ready.

If you need your card and cannot make it to the office during regular business hours, please contact HQ to coordinate pickup after hours. Cards are not mailed for security purposes. If you have questions about your Cougar Card, please contact Campus Services HQ at 843.953.1100 or campusservices@cofc.edu.

If I live on campus and need to isolate or quarantine on campus, how will I get food?

Dining Services is working with campus partners to provide meal delivery service to residential students who may have to isolate or quarantine on campus. Meal Swipes or Dining Dollars will be used to cover the cost of meals delivered. Meal charges will be placed on the student's eBill if the student does not have a meal plan or Dining Dollars, or if the meal plan or Dining Dollars are insufficient to cover all meals delivered.

Can students stay in their dorm rooms over Thanksgiving break?

Yes, students may stay in their residence halls or historic houses over Thanksgiving break.Campus Housing will be contacting residents with more information about this and procedures for the winter break.

Can modifications be made to accommodations and meals after Thanksgiving break?

No, they cannot. The residence halls and historic houses are open for the fall semester until December 15 at noon and the Housing Contract is for the full academic year. The last day to cancel or make modifications to meal plans was September 16.

How are move-in appointments going to be handled for the spring semester? Can special accommodations be made if flights have already been booked?

We will be communicating the process for spring move-in by mid-November. We will again ask students to sign up for two-hour move-in timeslots starting January 7, with dates based on their residence hall or historic house. If you have a specific conflict you would like to discuss, please contact Campus Housing at housing@cofc.edu.

May I still cancel my housing if I decide to continue my education virtually this semester? What do I do about the spring semester?

Students could cancel their housing assignment and contract through Sept. 13, 2020, without penalty. After that date, students will be responsible for paying the full housing fee for their assigned space. Please see your housing contract for details. Students who cancel their housing assignment and contract may reapply for housing for the spring semester beginning Nov. 1.

If you would like to cancel your housing assignment and contract, please follow the steps below.

1. Log into your MyCharleston account

2. Click on the MyHousing/Dining icon (top right)

3. Click the HOUSING APPLICATION button or choose APPLICATION at the top of the page

4. Select 2020-2021 Housing Application and click Continue

5. Click on the Cancellation Page link

6. Choose your reason for cancellation from the drop-down menu

7. Click the Cancel Application button (bottom of the page)

Off Campus

If I opted to live off campus, do I need to get a meal plan?

No, however, Campus Housing does suggest that you consider a meal plan since it will give you a good connection to campus and will be a convenient way to eat close to your classes on campus.

Dining Services

Which dining locations will be open?

All residential dining locations including Liberty Fresh Food Co., City Bistro and Marty's Place will be open and providing a full complement of meal choices. All retail locations except for Stern Food Court will be open as well. Chick-fil-A and Einstein Bros. will have reduced menu options in compliance with the latest brand standards to expedite service and reduce wait times. We are making modifications to our services and possibly hours of operation in some locations so that we can safely and efficiently provide a variety of quality dining options. Please visit charleston.campusdish.com for location hours and menus.

Will we be able to eat inside the dining facilities?

Yes, in some of the dining facilities. We have reduced indoor seating in all residential and retail locations to conform with best practices and physical distancing guidelines. Due to the size of City Bistro and Chick-fil-A, we have eliminated indoor seating; however, seating will be available in our outdoor courtyard areas.

How will dining facilities be cleaned?

Dining Services will be following operational and cleaning procedures as recommended by the CDC and SC Department of Health and Environmental Control.