Everbridge

What is the Everbridge app and who can download the CofC Everbridge app?

The Everbridge mobile app allows the campus community to participate in health checks, access the College's Symptom Checker and self-report a positive COVID-19 test.

The app is free for all College of Charleston students, faculty and staff. A current CofC email account is required.

What is the COVID-19 Daily Wellness Check and why does the College have it?

The COVID-19 Daily Wellness Check is a quick and convenient way for you to monitor your health. The wellness check consists of five questions that should be answered before coming to campus or participating in any classes or campus activities.

A self-check, coupled with several other measures, including the use of face coverings, social distancing and personal hygiene, helps keep our campus safe and healthy.

How does the COVID-19 Daily Wellness Check work and what questions are asked?

You will receive a notification reminding you to complete the Daily Wellness Check. Simply tap on the notification to answer the questions. You will soon receive a second notification indicating if you are cleared to go to campus or if you should complete the College's Symptom Checker to determine if testing and appropriate medical care are needed.

The questions asked are:

* Will you be on campus today?

* Are you currently feeling ill?

* Do you have a temperature of 100.4 degrees or higher?

* In the last two weeks, have you been diagnosed with COVID-19?

* Have you been identified as a close contact of someone who was diagnosed with COVID-19?

Am I able to self-report if I test positive for COVID-19?

Yes. You can self-report a positive COVID-19 test by using the self-reporting button on the Everbridge app. Student information will be sent to Student Health Services and employee information will be sent to Human Resources.For those who do not have access to the Everbridge app, a secure form for self-reporting a positive COVID-19 test is available at go.cofc.edu/report-COVID19.

What do I do if I encounter technical issues using the Everbridge app?

Contact the IT Service Desk at 843.953.3375 or itservicedesk@cofc.edu.

When and how will the campus community receive the Daily Wellness Check?

The Daily Wellness Check is sent Monday through Friday to three channels ( text, college-issued email and the Everbridge app) all at 6:30 a.m. for employee and 7:30 a.m. for students.

If I complete the Daily Wellness Checker and receive an "approved" screen, does that mean I am allowed to move into my campus housing for the fall semester without submitting a COVID test result?

No. The approval screen after taking the Daily Wellness Checker only indicates that you do not currently meet common risk factors associated with COVID-19. If you are a student who will be living in any College-operated residence hall or historic home, you are still required to obtain and upload a COVID-19 test prior to move-in. Details on these testing protocols can be found on the Back on the Bricks website at cofc.edu/back-on-the-bricks/health-and-wellness/testing-and-self-screening/index

If I do not have the Everbridge app will I still receive the Daily Wellness Check?

If you do not have the Everbridge app, the first notification you will receive will be via CofC email at 6 a.m. If you do not respond to the email within 15 minutes, it will automatically be sent to your via text message.

What is the text number of the Daily Wellness Check?

The text will come from the number 893-61. Please make sure you add the number in your phone contacts.

How do I change my contact information in the Everbridge app?

In order to change your contact information on Everbridge, you must make following changes in your MyCharleston account. Please note that it may take up to 48 hours for the changes to go into effect. In addition, changing the contact information for the Everbridge app in your MyChalreston account will also automatically send future CougarAlerts to the new contact information.

* Log on to MyCharleston

* Students click on the Academic Services tab and faculty/staff click on the Employee tab

* Click on the Banner Self-Service link

* Click on the Personal Information link

* Click on "Update this Phone Number" and/or "Update E-mail Addresses link

* Follow instruction on making the necessary change

* Hit the submit button to make the changes.

How many times do I need to complete the Daily Wellness Check each day?

You only have to complete the wellness check once per day. Once you complete the Daily Wellness Check via the app, email or text message, you do not need to complete it again that day.

What else does the College use Everbridge for?

The College is now using the Everbridge software platform to send Cougar Alert emergency notifications to students, faculty, staff and others. Read the announcement for more details and instructions at Everbridge announcement.

For additional FAQ please visit:

Financial Aid https://cofc.edu/back-on-the-bricks/tuition-and-financial-aid/financial-aid/index.php

Health and Wellness https://cofc.edu/back-on-the-bricks/health-and-wellness/faq/index.php

Residence Halls and Dining https://cofc.edu/back-on-the-bricks/residence-halls-and-dining/faq/index.php