Everbridge

What is the Everbridge app and who can download the CofC Everbridge app?

The Everbridge mobile app allows the campus community to participate in health checks, access the College's Symptom Checker and self-report a positive COVID-19 test.

The app is free for all College of Charleston students, faculty and staff. A current CofC email account is required.

How do I download the Everbridge app?

Students, faculty and staff can download the free mobile app on their iPhone or Android by searching for the Everbridge app throughthe App Store apps.apple.com/us/app/everbridge/id565859420. or Google Play play.google.com/store/apps/details?id=com.everbridge.

There are a couple of Everbridge apps. Please make sure that you download the app with the orange Everbridge logo.

Open the app after it is downloaded to your phone.

You will be asked if you would like Everbridge to send you notifications.

Select your option.

Click on the button to find your organization. Type “College of Charleston” into the search box and select it when it appears in the search box.

You will then be asked to sign in to Microsoft 365 using your College of Charleston username and password.

Once you have input your username and password, you will receive a verification code via text or through the Authenticator app.

Enter the verification code and click verify.

The Everbridge app will open and display your profile settings. Click done. (You can customize your profile settings later using the steps below after the setup process is complete).

A safety notification will appear. Click OK to configure your account.

Click OK on the next notification to confirm your location.

Enter your mobile phone number and verify your country. Press done.

The app is now ready to use. All notifications and incidents will appear in the “feed” portion of the Everbridge app. Your feed may be empty until a notification or incident is activated.

Prioritizing How You Will Receive Your Everbridge Emergency Notifications

Click on the three lines on the top left of your Everbridge feed page.

Click the “Profile” button.

Click on your name in the box.

Click on “Manage My Profile.”

Under the “My Profile” heading, you will see your contact information. To make changes, click the edit button on the right.

Near the bottom of the page is a section called “Here’s how to contact me.” Use the red arrows to move your preferred mode of contact up or down on the priority list.

Select “Save” at the bottom to complete your changes.

Am I able to self-report if I test positive for COVID-19?

Yes. You can self-report a positive COVID-19 test by using the self-reporting button on the Everbridge app. Student information will be sent to Student Health Services and employee information will be sent to Human Resources.For those who do not have access to the Everbridge app, a secure form for self-reporting a positive COVID-19 test is available at go.cofc.edu/report-COVID19.

What do I do if I encounter technical issues using the Everbridge app?

Contact the IT Service Desk at 843.953.3375 or itservicedesk@cofc.edu.

How do I change my contact information in the Everbridge app?

In order to change your contact information on Everbridge, you must make following changes in your MyCharleston account. Please note that it may take up to 48 hours for the changes to go into effect. In addition, changing the contact information for the Everbridge app in your MyChalreston account will also automatically send future CougarAlerts to the new contact information.

* Log on to MyCharleston

* Students click on the Academic Services tab and faculty/staff click on the Employee tab

* Click on the Banner Self-Service link

* Click on the Personal Information link

* Click on "Update this Phone Number" and/or "Update E-mail Addresses link

* Follow instruction on making the necessary change

* Hit the submit button to make the changes.

How do I self report that I have gone into quarantine?

Everbridge mobile app users can self-report they are in quarantine to the College of Charleston by doing the following.

Open the Everbridge app.

Press the red shield at the bottom right side of the screen.

Click on the Quarantine Self-Report button.

Users will be asked to submit their email and telephone number and then will be asked a series of questions. Answer all the questions. Student information will be sent to Student Health Services, and employee information will be sent to Human Resources.

Student Health Services or HR will get in touch in a timely manner after submission is received.

Information submitted to the Everbridge app will be protected and kept confidential

Can I check my symptoms for COVID-19 with the Everbridge app?

Yes. You can use the Symptom Checker to determine if you have symptoms associated with exposure to COVID-19.

How to take the Symptom Checker test on the Everbridge app:

Click on the Everbridge app.

Click on the red shield on the bottom right side of the screen.

Click on the Symptom Checker app.

Read the list of symptoms and see if they apply. If so, you will be advised to quarantine immediately and call a medical provider.

What else does the College use Everbridge for?

The College is now using the Everbridge software platform to send Cougar Alert emergency notifications to students, faculty, staff and others. Read the announcement for more details and instructions at Everbridge announcement.

For additional FAQ please visit:

Financial Aid https://cofc.edu/back-on-the-bricks/tuition-and-financial-aid/financial-aid/index.php

Health and Wellness https://cofc.edu/back-on-the-bricks/health-and-wellness/faq/index.php

Residence Halls and Dining https://cofc.edu/back-on-the-bricks/residence-halls-and-dining/faq/index.php